Privacy Policy

1. Who We Are

Destynys is an Egypt-based travel concierge and trip-planning company providing tailored travel planning, accommodation arrangements, transportation, airport services, guides, experiences, reservations and on-trip concierge support.

Trading Name

Destynys

Official Legal Name

Destynys Tourism Marketing

Tax ID

773-818-898

Commercial Register Number

276127

Website

www.destynys.com

Email

hello@destynys.com

Business Address

Office 53 B, Capital Mall
Second Floor
New Cairo, Egypt

2. Information We Collect

The information we collect depends on how you interact with Destynys and the services you request.

Personal and Contact Information

This may include:

• Full name
• Email address
• WhatsApp or telephone number
• Country of residence
• Departure city or airport
• Preferred method of contact

Trip Information

When you enquire about or plan a trip with us, we may collect information such as:

• Destinations you are interested in
• Travel dates
• Date flexibility
• Country you are traveling from
• Departure city or airport
• Number of travelers
• Number of adults and children
• Children's ages
• Number of rooms required
• Room or bedding preferences
• Reason or occasion for travel
• Travel interests
• Preferred pace of travel
• Accommodation preferences
• Previous hotels or resorts you have enjoyed
• Services you would like Destynys to arrange
• Existing bookings
• Approximate trip budget
• Budget flexibility
• Other travel preferences

We use this information to better understand the kind of trip that suits you and to provide more relevant recommendations and travel-planning services.

Booking and Travel Information

Where necessary to arrange services, we may collect information such as:

• Flight information
• Hotel booking information
• Transportation details
• Passenger information
• Identification or passport information where required for a booking or service
• Information required by airlines, hotels, guides, ticketing providers or other travel suppliers

We only request this information when reasonably necessary to provide requested travel services.

Dietary, Accessibility and Other Sensitive Information

You may choose to tell us about:

• Food allergies
• Dietary requirements
• Accessibility requirements
• Mobility requirements
• Health-related travel considerations
• Other sensitive information relevant to your trip

We ask you to provide this information only when it is relevant to delivering your travel experience.

Where required by applicable law, we rely on explicit consent to process sensitive personal information.

Please avoid providing sensitive information that is not necessary for your trip.

Payment and Transaction Information

When you make a payment, we may process information such as:

• Amount paid
• Currency
• Payment status
• Invoice information
• Billing information
• Transaction references

Payments may be processed through third-party banks, payment gateways or payment providers.

Where a third-party payment provider processes card or banking information directly, Destynys may not receive or store your complete payment-card information.

Communications

We may maintain records of communications through:

• WhatsApp
• Email
• Telephone
• Website forms
• Social media
• Other customer-support channels

This helps us follow requests, maintain service continuity and provide appropriate support.

Website and Technical Information

When you use the website, we may automatically receive information such as:

• IP address
• Device type
• Browser type
• Operating system
• Pages visited
• Approximate location derived from IP address
• Referring website
• Date and time of visits
• Interaction with website features
• UTM and campaign information
• Cookie and analytics information

3. How We Use Your Information

Respond to Enquiries

To understand your request and communicate with you regarding a potential trip or service.

Design Your Trip

To understand your travel style, budget, preferences, destinations and requirements and create relevant recommendations or proposals.

Arrange Travel Services

To book and coordinate accommodation, transportation, airport services, domestic flights, guides, attraction tickets, boats, restaurants, experiences and other requested services.

Provide Concierge Support

To assist you before and during your trip, including changes, recommendations, requests and operational issues.

Communicate With Suppliers

To provide hotels, drivers, airlines, guides, boat operators and other providers with information reasonably necessary to deliver requested services.

Process Payments

To issue invoices, confirm payments, process transactions and maintain financial records.

Improve Destynys

To understand how customers use our website and services and improve our travel-planning process, website, customer experience and offerings.

Maintain Security

To detect, investigate and prevent fraud, misuse, security incidents and potentially unlawful activity.

Meet Legal Obligations

To comply with applicable legal, regulatory, accounting, tax, court or law-enforcement requirements.

Marketing

Where permitted and where any required consent has been provided, we may send:

• Egypt travel inspiration
• Destination recommendations
• Destynys updates
• Travel offers

Users can unsubscribe from marketing communications at any time.

4. Legal Bases for Processing

Depending on applicable law and circumstances, Destynys may process personal information based on:

Steps Taken at Your Request

For example, when you ask Destynys to create a proposal or quotation.

Performance of a Contract

For example, when arranging travel services you have confirmed.

Consent

Certain activities may rely on consent, including sensitive-data processing and certain marketing activities.

Consent can be withdrawn at any time, although withdrawal does not affect processing that was lawful before the withdrawal.

Legitimate Interests

Where reasonably necessary to operate and improve Destynys, communicate with customers, protect the business and understand service usage, provided those interests do not override applicable individual rights.

Legal Obligations

Where necessary to comply with legal, regulatory, tax, accounting or law-enforcement requirements.

5. Who We Share Information With

Travel planning requires working with third parties.

Relevant personal information may be shared with providers involved in delivering requested travel services, including:

• Hotels and resorts
• Villas and serviced-accommodation providers
• Airlines
• Transportation providers
• Private drivers
• Airport and VIP-service providers
• Tour guides and Egyptologists
• Boat and yacht operators
• Restaurants and hospitality venues
• Activity and experience providers
• Attraction and ticketing providers
• Travel and booking partners

Only information reasonably necessary for the supplier to provide the requested service should be shared.

Destynys may also use business-service providers including:

• Website and hosting providers
• Cloud-storage providers
• Email providers
• CRM or customer-management systems
• Payment processors
• Banks
• Analytics providers
• Communications platforms
• Professional advisers

Information may also be disclosed where required:

• By law
• By a court
• By government or regulatory authorities
• To protect the rights or safety of Destynys, its customers or others
• In connection with a sale, merger, restructuring or transfer of the business

Destynys does not sell personal information to third parties.

6. International Transfers

Destynys operates in Egypt and works with customers, travel providers and technology providers located in different countries.

Personal information may therefore sometimes be transferred to, accessed from or stored in countries outside the traveler's country of residence.

Examples may include:

• Airlines
• Hotels
• International travel suppliers
• Cloud services
• Email providers
• Analytics providers
• Communications platforms

Where applicable, Destynys will take reasonable steps required by applicable data-protection laws when transferring personal information internationally.

7. Sensitive Personal Information

Some information voluntarily provided by travelers may be considered sensitive personal information.

This may include certain:

• Health information
• Allergy information
• Accessibility information
• Mobility information
• Dietary information

Destynys processes such information only where relevant to requested travel arrangements and where an appropriate legal basis exists.

Where explicit consent is required, it will be requested separately.

Sensitive information may need to be shared with an appropriate supplier where necessary to fulfill the traveler's request.

For example, a serious food allergy may need to be communicated to a hotel, restaurant or other provider.

8. Information About Children

Destynys services are intended to be arranged by adults.

However, parents, guardians or authorized adults may provide information about children traveling with them, including:

• Name
• Age
• Travel details
• Accommodation requirements
• Dietary requirements
• Other information reasonably necessary for the child's trip

Please do not provide information about a child unless you are authorized to do so.

9. How Long We Keep Information

Destynys keeps personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention may depend on:

• Whether an enquiry becomes a booking
• Services requested
• Duration of the trip
• Customer-support requirements
• Accounting requirements
• Legal obligations
• Regulatory obligations
• Potential disputes or claims
• Marketing preferences

Booking, payment and transaction information may be retained for longer periods where required by applicable accounting, tax or legal obligations.

Sensitive information required only for a particular travel service should not be retained longer than reasonably necessary unless another lawful reason exists.

10. Cookies and Analytics

Destynys may use cookies and similar technologies to:

• Make the website function correctly
• Remember preferences
• Understand website traffic
• Measure website performance
• Understand how visitors find Destynys
• Understand how visitors use the website
• Measure campaigns
• Improve the website and customer experience

Cookies may include:

Essential Cookies

Required for the website to function properly.

Analytics Cookies

Used to understand how visitors interact with the website.

Marketing Cookies

Where applicable, used to understand advertising and campaign performance.

Where applicable law requires consent before non-essential cookies are used, appropriate consent should be obtained.

11. Marketing

Destynys may occasionally send:

• Travel inspiration
• Destination recommendations
• Company updates
• Offers

Where legally required, these communications will only be sent where an appropriate opt-in has been provided.

Marketing consent is separate from:

• Submitting a trip enquiry
• Privacy acknowledgement
• Sensitive-data consent
• Booking a service

Users may unsubscribe at any time.

Stopping marketing communications does not prevent Destynys from contacting customers about:

• Active enquiries
• Confirmed bookings
• Payments
• Operational updates
• Service-related matters

12. How We Protect Information

Destynys takes reasonable technical and organizational measures designed to protect personal information from:

• Unauthorized access
• Accidental loss
• Improper use
• Unauthorized disclosure
• Alteration
• Destruction

However, no website, electronic transmission or storage system can guarantee absolute security.

Where required by applicable law, appropriate steps will be taken following a personal-data breach.

13. Your Privacy Rights

Depending on applicable law, users may have rights to:

• Know whether Destynys processes information about them
• Request access to personal information
• Request correction of inaccurate information
• Request deletion in certain circumstances
• Withdraw consent
• Request restriction of certain processing
• Object to certain processing
• Object to direct marketing
• Request data portability where applicable
• Lodge a complaint with an appropriate data-protection authority

Some rights may be subject to legal conditions and exceptions.

For example, certain accounting or transaction records may need to be retained even after a deletion request.

Privacy requests can be sent to:

hello@destynys.com

Destynys may need to verify the requester's identity before responding to certain requests.

14. EEA and UK Customers

Where the EU GDPR, UK GDPR or related privacy legislation applies, travelers may have additional rights including:

• Access
• Rectification
• Erasure
• Restriction
• Portability
• Objection
• Withdrawal of consent
• The right to complain to an appropriate supervisory authority

15. Third-Party Websites and Services

The Destynys website or communications may contain links to third-party services including:

• Airlines
• Hotels
• Payment providers
• Social-media platforms
• Messaging platforms
• Booking providers
• Travel partners

Independent third parties may process personal information under their own privacy policies.

Destynys is not responsible for the independent privacy practices of third-party providers.

16. WhatsApp and Social Media

If users communicate with Destynys through WhatsApp, Instagram or another third-party platform, those platforms may separately process information under their own privacy policies.

Destynys may receive and retain information users send through those platforms for the purposes described in this policy.

Travelers should avoid sending unnecessary sensitive information through social media or messaging platforms.

17. Changes to This Policy

Destynys may update this Privacy Policy from time to time to reflect:

• Changes to our services
• Website changes
• New technology or service providers
• Changes to applicable law
• Changes in how information is processed

When material updates are made, update the Last updated date at the top of this page.

18. Contact Us

For questions about this Privacy Policy, requests to exercise privacy rights, or concerns regarding personal information, contact:

Return to Destynys.